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Yes, cancellations are accepted. You must request a cancellation within 24 hours of purchase.

Eligibility for returns and exchanges is determined on an item-by-item basis (you must check the specific item details), but the shop generally lists returns and exchanges as part of their policy structure.

Buyers are responsible for any customs and import taxes that may apply. The seller is not responsible for delays due to customs.

Estimated arrival times vary by product and are listed on the individual item details page.

The shop uses your information (name, address, email) only to fulfill orders, comply with legal obligations, or provide customer support. They do not share personal information with third parties outside of Etsy and necessary service providers (like delivery companies).

Yes. If you reside in certain territories (including the EU), you have the right to access, change, restrict, or delete your personal information. You can do this by contacting the shop directly.

The shop accepts Etsy Gift Cards and Etsy Credits, along with standard secure payment options provided through the Etsy platform.

Yes. Etsy handles the payment processing securely. The shop explicitly states that shops never receive your credit card information; they only receive the details needed to fulfill the order.

Items are shipped from Ljubljana, Slovenia.

While the shop ensures items are shipped, they explicitly state they are not responsible for delays due to customs processes in the destination country.